Last updated: November 27, 2016
Information You Provide to Us. We collect information you provide directly to us. For example, we collect information when you create a membership account ("Membership Plan"), participate in any interactive features of the Services, fill out a form, participate in a contest or promotion, request customer support or otherwise communicate with us. The types of information we collect may include your name (and/or patient's name if different from your own), email address, gender, date of birth, postal address, phone number, credit card information, contact lens prescription, your health care provider's name, and any other information you choose to provide.
Information We Collect Automatically When You Use the Services. When you access or use our Services, we automatically collect information about you, and we may associate it with information that you provide directly to us, including:
Information We Collect From Other Sources. We may also obtain information from other sources and combine that with information we collect through our Services. For example, we may receive your contact lens prescription from your eye care professional. Additionally, if you create or log into your account through a social media site, we will have access to certain information from that site, such as your name, account information and friends lists, in accordance with the authorization procedures determined by such social media site.
Use of Information
We may use information about you for various purposes, including to:
Sharing of Information
We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.
Social Sharing Features
The Services may offer social sharing features and other integrated tools (such as the Facebook "Like" button), which let you share actions you take on our Services with other media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.
Advertising and Analytics Services Provided by Others
Sightbox takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.
Changing Information. You have the ability to review and edit your account information through your Sightbox account interface. If you wish to deactivate your account, please contact us, but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.
Cookies. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.
Promotional Communications. You may opt out of receiving promotional emails or text messages from Sightbox by following the instructions in those emails or text messages or by contacting us. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.
If you believe this is you, and you have access to email at that address, please go to the "Sign In" window and request to have your password reset.
- OR -
If this is an old email that you no longer have access to and are therefore unable to reset the password, contact our happiness team and we'll help you out.
It looks like there's a typo or maybe a missing number.
Sorry to have to be the one to point this out, but that's not a valid email address format.
The two email addresses you just entered don't match.
The two passwords you just entered don't match.
In order for us to update your Sightbox membership, we have to have all of the required information filled out.
In order for us to determine which membership plan would be best for you, we need the answers to these questions.
In order for us to contact you and get things started, we have to have all of the required information filled out.
Please provide us with some specific dates and times that would work best for you and we will be happy to reschedule your contact lens exam.
In order for us to setup your Sightbox membership, we have to have all of the required information filled out.
Thanks for checkin' in and have a spectacular weekend!
Thank you for creating a membership profile and updating your billing information. Once our team has confirmed your prescription with your eye doctor, we will organize your first Sightbox delivery via overnight shipping.
Welcome to the Sightbox family.
Got it. We've updated your membership as requested.
You'll receive an emailed receipt shortly.
Unfortunately, your payment information was not approved by your bank. Please verify your information and try again.
If you need assistance, please reach out by email or live chat.
Got it. We've updated this contact lens patient's information.
Some of your info isn't correct. Please try again.
Go check the mailbox for the email address you provided.
In order to use a current prescription, you will need to upload a photo of it.
It MUST include your name, doctor's signature and an expiration date to be valid.