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Sightbox Privacy Policy

Last updated: November 27, 2016

This Privacy Policy describes how information about you is collected, used and disclosed by Sightbox, Inc. This Privacy Policy applies to information we collect when you visit our website and mobile application (collectively, the "Services"), or when you otherwise interact with us.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you a notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy.

Information Collection

Information You Provide to Us. We collect information you provide directly to us. For example, we collect information when you create a membership account ("Membership Plan"), participate in any interactive features of the Services, fill out a form, participate in a contest or promotion, request customer support or otherwise communicate with us. The types of information we collect may include your name (and/or patient's name if different from your own), email address, gender, date of birth, postal address, phone number, credit card information, contact lens prescription, your health care provider's name, and any other information you choose to provide.

Information We Collect Automatically When You Use the Services. When you access or use our Services, we automatically collect information about you, and we may associate it with information that you provide directly to us, including:

  • Log Information: We collect log information about your use of the Services, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Services.
  • Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers and mobile network information.
  • Information Collected by Cookies and Other Tracking Technologies: We use various technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular and count visits. Web beacons are electronic images that may be used in our Services or emails and help deliver cookies, count visits and understand usage and campaign effectiveness. For more information about cookies, and how to disable them, please see "Your Choices" below.

Information We Collect From Other Sources. We may also obtain information from other sources and combine that with information we collect through our Services. For example, we may receive your contact lens prescription from your eye care professional. Additionally, if you create or log into your account through a social media site, we will have access to certain information from that site, such as your name, account information and friends lists, in accordance with the authorization procedures determined by such social media site.

Use of Information

We may use information about you for various purposes, including to:

  • Provide, maintain and improve our Services;
  • Send you technical notices, updates, security alerts and support and administrative messages;
  • Respond to your comments, questions and requests and provide customer service;
  • Communicate with you about products, services, offers, promotions, rewards and events offered by Sightbox and others, and provide news and information we think will be of interest to you;
  • Monitor and analyze trends, usage and activities in connection with our Services;
  • Detect, investigate and prevent illegal activities and protect the rights and property of Sightbox and others;
  • Personalize and improve the Services and provide advertisements, content or features that match user profiles or interests;
  • Facilitate contests, sweepstakes and promotions and process and deliver entries and rewards; and
  • Carry out any other purpose described to you at the time the information was collected.

Sharing of Information

We may share information about you as follows or as otherwise described in this Privacy Policy:

  • With vendors, consultants and other service providers who need access to such information to carry out work on our behalf;
  • In response to a request for information if we believe disclosure is in accordance with, or required by, any applicable law, regulation or legal process;
  • If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property and safety of Sightbox or others;
  • In connection with, or during negotiations of, any merger, sale of company assets, financing or acquisition of all or a portion of our business by another company;
  • Between and among Sightbox and our current and future parents, affiliates, subsidiaries and other companies under common control and ownership; and
  • With your consent or at your direction.

We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.

Social Sharing Features

The Services may offer social sharing features and other integrated tools (such as the Facebook "Like" button), which let you share actions you take on our Services with other media, and vice versa. Your use of such features enables the sharing of information with your friends or the public, depending on the settings you establish with the entity that provides the social sharing feature. For more information about the purpose and scope of data collection and processing in connection with social sharing features, please visit the privacy policies of the entities that provide these features.

Advertising and Analytics Services Provided by Others

We may allow others to provide analytics services and serve advertisements on our behalf across the Internet and in applications. These entities may use cookies, web beacons, device identifiers and other technologies to collect information about your use of the Services and other websites and applications, including your IP address, web browser, mobile network information, pages viewed, time spent on pages or in apps, links clicked and conversion information. This information may be used by Sightbox and others to, among other things, analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to your interests on our Services and other websites and better understand your online activity. For more information about interest-based ads, or to opt out of having your web browsing information used for behavioral advertising purposes, please visit www.aboutads.info/choices.

Security

Sightbox takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.

Your Choices

Changing Information. You have the ability to review and edit your account information through your Sightbox account interface. If you wish to deactivate your account, please contact us, but note that we may retain certain information as required by law or for legitimate business purposes. We may also retain cached or archived copies of information about you for a certain period of time.

Cookies. Most web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove or reject browser cookies. Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of our Services.

Promotional Communications. You may opt out of receiving promotional emails or text messages from Sightbox by following the instructions in those emails or text messages or by contacting us. If you opt out, we may still send you non-promotional emails, such as those about your account or our ongoing business relations.

Contact Us

If you have any questions about this privacy policy, please contact us at: privacy@sightbox.com

What Contacts Do You Wear?

Daily Disposable Lenses

I put in a fresh pair of lenses every day.

Extended Wear Disposable Lenses

I change my lenses every 2-4 weeks.
Sightbox is designed to deliver contacts to daily disposable wearers exclusively.
Okay. Got it.

Other

I just want to learn more about Sightbox.
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There's already a Sightbox subscriber using that email address.

If you believe this is you, and you have access to email at that address, please go to the "Sign In" window and request to have your password reset.

- OR -

If this is an old email that you no longer have access to and are therefore unable to reset the password, contact our happiness team and we'll help you out.

Oops

Check that card number again. Would you please?

It looks like there's a typo or maybe a missing number.

Oops

Um. Pssst.

Sorry to have to be the one to point this out, but that's not a valid email address format.

Oops

Oooo! So close.

The two email addresses you just entered don't match.

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Oooo! So close.

The two passwords you just entered don't match.

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Just a little more info.

In order for us to update your Sightbox membership, we have to have all of the required information filled out.

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Help Us Select the Perfect Membership For You

In order for us to determine which membership plan would be best for you, we need the answers to these questions.

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Just a little more info.

In order for us to contact you and get things started, we have to have all of the required information filled out.

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We need more info.

Please provide us with some specific dates and times that would work best for you and we will be happy to reschedule your contact lens exam.

Oops

Just a little more info.

In order for us to setup your Sightbox membership, we have to have all of the required information filled out.

Oops

Woahhh! Easy there cowboy!

Unfortunately, contact lens sales are regulated by both the FDA and FTC and we have to follow the rules and get all the necessary info.

Sightbox Confirmation

You're all signed out.

Thanks for stopin' by and have a super week!

 

Cheers!

Your Sightbox Happiness Team
Sightbox Confirmation

Account Created

Thank you for creating a membership profile and updating your billing information. Once our team has confirmed your prescription with your eye doctor, we will organize your first Sightbox delivery via overnight shipping.

 

Welcome to the Sightbox family.

Your Sightbox Happiness Team
Sightbox Confirmation

Update successful.

Got it. We've updated your membership as requested.

Sightbox Payment Confirmation

Thank you. Your payment was successful.

You'll receive an emailed receipt shortly.

Sightbox Confirmation

Payment update unsuccessful.

Unfortunately, your payment information was not approved by your bank. Please verify your information and try again.

If you need assistance, please reach out by email or live chat.

Sightbox Confirmation

Update successful.

Got it. We've updated this contact lens patient's information.

Log In Unsuccessful

Some of your info isn't correct. Please try again.

Success!

Your password has been reset.

Go check the mailbox for the email address you provided.

Sightbox $20/$20

Sweet!

Your sharing link has been copied to your clipboard.

Sightbox $20/$20

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Unfortunately, your browser won't allow us to automatically copy to your clipboard. Instead, you will need to select and copy your share code manually.

PLEASE CONFIRM

In order to use a current prescription, you will need to upload a photo of it.

It MUST include your name, doctor's signature and an expiration date to be valid.

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